1. Eligibility for Returns

• Items must be returned within [X] days of the delivery date.
• Products must be unused, in their original packaging, and in resellable condition.
• Proof of purchase (receipt or order confirmation) is required for all returns.
• Certain items, such as custom-made, clearance, or final sale products, are not eligible for returns.

2. How to Initiate a Return

To start a return, please follow these steps:

1. Contact Us – Email [Insert Email] or call [Insert Phone Number] to request a return authorization.
2. Package the Item – Securely pack the product in its original packaging.
3. Ship the Return – Send the item to [Return Address] using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to our error.

3. Refund Process

• Once we receive and inspect your return, we will notify you of approval or rejection.
• Approved refunds will be processed within [X] business days to your original payment method.
• Shipping charges are non-refundable unless the return is due to a defective or incorrect item.

4. Exchanges

• We allow exchanges for defective or damaged products.
• Contact us within [X] days of delivery to arrange an exchange.

5. Non-Returnable Items

Certain items cannot be returned, including:

• Custom or special-order products
• Opened or used items
• Clearance or final sale items

6. Damaged or Defective Products

• If you receive a defective or damaged item, please contact us within [X] days of delivery.
• We will replace or refund defective items at no additional cost.

7. Late or Missing Refunds

• If you haven’t received a refund yet, check with your bank or credit card provider.
• If there is a delay beyond [X] days, please contact us for assistance.